FAQs

FAQs


Q. What is an EPC? How long is it valid for?

A. An EPC (Energy Performance Certificate) measures the energy efficiency of a property using graph scale A-G ratings and is valid for 10 years. It is a legal requirement for landlords to have a valid EPC before their property is let.

Ormes and Fletcher can arrange an EPC for you, please ask.


Q. Who does the viewing on my property?

A. One of our fully trained staff will carry out the viewing on your property with the property keys and access codes so it is not necessary for you to be present. It is worth noting that often tenants feel more relaxed when the owner is not present.


Q. Who is responsible for utility bills when my property is let?

A. The tenant becomes responsible for utility bills and council tax when the property is let. We advise the utility companies and the council tax office of the incoming and outgoing occupier and liaise with them throughout your property’s management.


Q. How much is the tenants deposit and what will happen to it?

A. Typically this is one month rent plus £100 unless agreed slightly higher because of a pet. This is payable upon the signing of the Tenancy Agreement. The deposit should then be registered within 14 days and under a tenancy deposit scheme. Ormes and Fletcher hold the deposit as a stakeholder and register this with a deposit protection scheme, resulting in a faster and more efficient deposit release process and the end of a tenancy.


Q. Can you advise on legislation and safety for my property?

A. We are able to advise on all legislation including safety and we employ qualified contractors on your behalf to carry out the necessary checks. If you would prefer us to use your own contractors this can be arranged providing they are suitably qualified.


Q. Do you offer an out of office maintenance service for my tenant?

A. Yes, we do have a contact telephone number and email which they can contact us on. Whist we may not be able to resolve every problem that occurs immediately we do our best to ensure problems are dealt with in a timely cost effective manner.


Q. Why do I need an inventory and who will carry this out?

A. Whether your property is to be let furnished or unfurnished we will undertake a full and detailed photographic inventory of your property. The tenant is asked to check this within 48 hours of moving in, then to sign and return to us. One of our team will carry this out for you. Having an inventory protects both the landlord and the tenant and assist with resolving disputes if they arise.